Retuns & Refund Policy

Effective Date: 2026

At Inside Outside Gear, customer satisfaction is important to us. We strive to make returns and refunds as straightforward as possible while working with the fulfillment requirements of our suppliers.

By placing an order with Inside Outside Gear, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

Most return requests must be submitted within 30 days of the delivery date.

Items must generally be:

Unused
In original condition
In the original packaging
Complete with all accessories, manuals, and components

Certain products may not be eligible for return due to supplier restrictions, health and safety regulations, or manufacturer policies.

Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Missing parts
Incorrect
Significantly different from the product description

Please contact us promptly and include clear photos or videos showing the issue.

After review, we will work with the supplier to provide one of the following:

Replacement product
Replacement parts (when applicable)
Repair solution (if offered)
Full or partial refund

If a return is required, a prepaid return label may be provided.

Buyer's Remorse Returns

If you decide you no longer want an item:

Return acceptance is subject to supplier approval.
Return shipping costs are the customer's responsibility.
Restocking fees may apply.
Any applicable restocking fee will not exceed 35% of the purchase price.

Return Shipping Costs

Unless the return is due to a damaged, defective, incorrect, or mis-shipped item:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Return shipping costs may be deducted from approved refunds when applicable.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

Returned Merchandise Inspection

All returned merchandise may be inspected before a refund or replacement is approved.

Refund eligibility depends on the returned item's condition and compliance with the supplier's return requirements.

Refund Processing

Once a return has been approved:

Refunds are generally processed within 3 business days.

Depending on your payment provider, financial institution, or credit card company, it may take an additional 3–10 business days for the refund to appear on your account.

Replacement Orders

Approved replacement orders are generally shipped within approximately 5 business days, depending on supplier inventory availability.

Order Cancellations

Before Shipment

Cancellation requests should be submitted as soon as possible.

Because many of our suppliers begin processing orders quickly, cancellations cannot be guaranteed after an order has been submitted.

We'll make every reasonable effort to stop shipment before fulfillment begins.

Supplier Unable to Fulfill an Order

If a supplier cannot fulfill your order due to inventory shortages or other fulfillment issues, your order will be canceled and you'll receive a full refund.

Orders Already Shipped

Once an order has shipped, it cannot usually be canceled.

If you no longer want the item, the order will generally be handled according to this Return & Refund Policy after delivery.

Refused Deliveries

If a customer refuses delivery or fails to accept a shipment that is otherwise deliverable:

Return shipping charges
Carrier fees
Applicable supplier restocking fees

may be deducted from any approved refund.

Lost Packages

If tracking confirms that a package has been lost during shipment, we'll work with the supplier to provide either:

A replacement shipment, or
A refund

Shipping Delays

Shipping delays alone do not automatically qualify for refunds.

However, if an order experiences an excessive delay without meaningful tracking updates, we'll review the situation with the supplier and determine an appropriate resolution.