Frequently Asked Questions
Ordering
How do I place an order?
Browse our products, add your desired items to your cart, and proceed through our secure checkout. Once your order is complete, you'll receive a confirmation email.
Can I modify or cancel my order?
If your order has not been processed for shipment, we'll do our best to make changes or cancel it. Contact us as soon as possible after placing your order.
Do I need to create an account?
No. You can check out as a guest, but creating an account allows you to track orders, save your information, and view your order history.
Shipping
Where do you ship?
We currently ship throughout the United States. Additional shipping destinations may become available in the future.
How long does shipping take?
Most orders are processed within 1–3 business days. Shipping times vary depending on your location and the shipping method selected during checkout.
How much does shipping cost?
Shipping costs are calculated during checkout based on your order, destination, package weight, and shipping method.
Do you offer free shipping?
We occasionally run free shipping promotions. Check our homepage or promotional emails for current offers.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
Most new, unused products can be returned within the return period listed in our Return Policy. Items must be returned in their original packaging.
How do I start a return?
Contact our customer support team with your order number, and we'll provide return instructions.
Are return shipping costs refundable?
Unless the return is due to our error or a defective product, return shipping costs are generally the customer's responsibility.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue quickly.
Products
Are your products authentic?
Yes. We only sell genuine products from trusted manufacturers and suppliers.
Do your products include warranties?
Many products include a manufacturer's warranty. Warranty coverage varies by brand and product.
How do I know if a product is in stock?
Inventory is updated regularly. If an item is available for purchase, it is generally in stock unless otherwise noted.
Will I receive the exact product shown?
We strive to display products accurately. Minor differences in color or packaging may occur due to manufacturer updates.
Outdoor Gear
What types of outdoor gear do you sell?
We offer camping gear, hiking equipment, tactical gear, emergency preparedness supplies, portable power solutions, water recreation products, outdoor furniture, lighting, hydration gear, cooking equipment, knives, tools, shelters, tents, canopies, and much more.
Do you sell gear for beginners?
Absolutely! We offer equipment for everyone—from first-time campers to experienced outdoor adventurers.
Can you recommend products?
Yes! Contact us and we'll gladly help you choose the right gear based on your activity, budget, and experience level.
Payment
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available during checkout.
Is my payment information secure?
Yes. Our website uses secure encryption and trusted payment processors to protect your personal and payment information.
Customer Support
How can I contact customer service?
You can reach us through our Contact page or by email. We strive to respond to most inquiries within one business day.
What are your customer service hours?
Our support team is available during normal business hours, Monday through Friday.
Promotions
Do you offer discounts?
Yes! We frequently offer seasonal promotions, exclusive discounts, and special sales. Subscribe to our newsletter to stay updated.
Can I use more than one coupon code?
Only one promotional code may be applied per order unless otherwise specified.
Gift Cards
Do you sell gift cards?
If gift cards are available, you'll find them in our online store. They're a great option for birthdays, holidays, and outdoor enthusiasts.
Privacy
Is my personal information safe?
Yes. We respect your privacy and never sell your personal information. Please review our Privacy Policy for more information.
Why Shop With Inside Outside Gear?
What makes Inside Outside Gear different?
Inside Outside Gear is dedicated to helping outdoor enthusiasts enjoy every adventure with quality products at competitive prices. We carefully select gear for camping, hiking, overlanding, survival, emergency preparedness, water sports, and everyday outdoor living. Our goal is to provide dependable equipment, excellent customer service, fast shipping, and a hassle-free shopping experience so you can spend more time enjoying the outdoors.